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NaviHo Terms & Conditions

Website Terms and Conditions (UK)

Last updated: 7 November 2025

By using the site or submitting data, you accept these Terms. If you disagree, do not use the site.

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Part A — Directory/Database Terms (publisher-only area)

 

Nature of service

  • We publish property listings for contractors/corporate lets and link out. We don’t arrange lets, take payments, vet parties, or perform legal checks. Listings are labelled “Self‑declared, unverified.”

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Submissions and licence

  • If you upload data (including via spreadsheet), you confirm authority to publish and grant us a worldwide, royalty‑free, sublicensable licence to host, display, index, cache, and distribute that content. Do not include confidential data or third‑party personal data.

 

Accuracy and updates

  • You warrant content is accurate, not misleading, and you’ll correct/remove outdated information within 2 business days.

 

UK compliance (your responsibility)

  • You must comply with applicable law, including Equality Act (no discriminatory adverts), Tenant Fees Act (no prohibited fees), Right to Rent (where applicable), redress scheme/CMP disclosure if you are an agent, and any local licensing/safety rules (e.g., HMO, gas/electrical, smoke/CO).

 

Moderation and ranking

  • We may format, label, verify, de‑rank, or remove content. Ranking may use completeness, recency, responsiveness, and reliability.

 

Link‑outs and third‑party content

  • Outbound sites are outside our control. We do not endorse or guarantee third‑party content, pricing, availability, or conduct.

 

No outcome guarantees

  • Directory exposure is free. We do not guarantee leads, bookings, ranking, or uptime.

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Part B — Letting Agency Terms (our regulated services)

 

Scope

  • When you engage us to let or manage property, we act as your agent under a written agreement (agency agreement + fee schedule). These terms apply in addition to that agreement.

 

Legal and scheme membership

  • We belong to an approved redress scheme: Property Redress.

  • If we hold client money, we maintain Client Money Protection with: Client Money Protect.

  • We publish our fees online and at premises as required.

  • Anti‑money laundering: where required, we conduct CDD/AML checks and may refuse or terminate service if checks fail.

 

Deposits and prescribed information (England/Wales)

  • Where we receive a tenancy deposit, we will protect it within statutory time limits in an approved scheme and serve prescribed information. Holding deposits are handled in line with law and our fee schedule.

 

Right to Rent and compliance

  • For lets where checks apply, we will follow documented processes; landlords must cooperate and provide evidence promptly.

 

Landlord responsibilities

  • Unless we have accepted responsibility in writing, you remain responsible for property safety, licensing, and providing accurate information (e.g., EPC, gas/electrical safety, smoke/CO alarms, HMO licences). We may suspend marketing if documentation is missing.

 

Tenant selection and instructions

  • We market and present applicants; final acceptance is your decision unless you’ve given us written authority. We are not liable for tenant conduct beyond our documented checks.

 

Fees, invoices, and set‑off

  • Fees per the signed agency agreement/fee schedule. We may deduct agreed fees, charges, and authorised costs from client monies.

 

Liability cap (agency services)

  • To the extent permitted by law, our total liability for agency services is limited to the total fees you paid us in the 12 months before the claim. We exclude indirect or consequential loss.

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Part C — Terms applying to the whole site

 

Intellectual property

  • Site code, design, and databases belong to us or licensors. Do not scrape, resell, or misuse the site.

 

Data protection

  • We process submitter/visitor data per our Privacy Notice (provided at point of collection). Do not upload third‑party personal data without a lawful basis and notices.

 

Notice‑and‑takedown

  • Report illegal/infringing/privacy‑impacting content to: info@Naviho.com. We’ll investigate promptly and may remove/disable access.

 

Termination

  • We may suspend accounts, remove content, and restrict access for breaches or legal risk.

 

Governing law

  • England and Wales; exclusive jurisdiction of its courts.

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